Free Poker Terms & Conditions – Platform Terms of Use Malaysia

Introduction & Acceptance of Terms

Welcome to the platform free poker. This Terms & Conditions document ("Terms") is a legally binding agreement between you ("Member" or "User") and Free Poker Malaysia ("we", "our platform"). These Terms govern your use of the website, services, games, and all features provided under the brand free poker.

By registering an account, making a deposit, or using any part of the platform free poker, you confirm that you have read, understood, and agreed to be fully bound by these Terms. If you do not agree with any part of these Terms, please stop using our platform immediately.

Eligibility & Account Registration

To register and use the service free poker, you must meet all of the following eligibility requirements:

• At least 18 years old on the date of registration
• Is a Malaysian citizen or a valid permanent resident of Malaysia
• Has full legal capacity to enter into a binding agreement
• Not appearing on any exclusion list issued by any relevant regulatory body
• Never suspended or banned from the platform free poker previously

Each individual is permitted only one active account at free poker. Opening multiple accounts under the same identity is a serious breach of terms and may result in all associated accounts being suspended and balances forfeited. If you have forgotten your password or are having trouble accessing your existing account, please contact our support team via live chat.

During registration, you are required to provide accurate, truthful, and up-to-date information, including your full name, email address, active Malaysian phone number, and date of birth. Free poker reserves the right to request identity verification documents (KYC – Know Your Customer) at any time to verify the information provided.

Deposits, Withdrawals & Financial Transactions

All financial transactions on the platform free poker conducted in Malaysian Ringgit (RM/MYR). No foreign currencies are accepted or processed. The following are detailed policies regarding deposits and withdrawals:

3.1 Deposits

• Minimum deposit: RM10 every transaction
• Accepted deposit methods: Touch 'n Go eWallet, GrabPay, Boost, ShopeePay, DuitNow, FPX via Maybank2u and CIMB Clicks
• Deposit funds are typically credited within three minutes of a successful transaction
• Any transaction fees charged by the payment service provider are the responsibility of the member
• Free poker does not accept cash deposits, money orders, or international bank transfers

3.2 Withdrawals

• Minimum withdrawal: RM20 every transaction
• Withdrawals must be made to the same method used for the original deposit (for anti-money laundering purposes)
• Processing time: 15–30 minutes for DuitNow and e-wallets; 1–4 hours for FPX bank transfers on business days
• KYC verification may be required before your first withdrawal or any withdrawal exceeding a set limit
• Free poker reserves the right to place withdrawals on hold for up to 48 hours for security review purposes if necessary

Game Rules & Betting

Platform free poker offers a wide variety of games including baccarat, roulette, blackjack, Texas Hold'em, sic bo, dragon tiger, Sports Betting on the Malaysia Super League and EPL, match odds, e-sports, and lottery. Each game category has its own specific rules that must be followed.

General rules that apply to all games at free poker:

• The outcome of all digital games is determined by an independently certified RNG (Random Number Generator) system. All results are final and cannot be disputed
• Live dealer game outcomes are determined by the actions of a real dealer recorded in real time. Video recordings may be made available upon request in the event of a dispute
• Confirmed bets cannot be cancelled except in the event of a proven technical disruption
• In the event of a technical disruption during gameplay, free poker will endeavour to restore the game to its last valid state. In cases where this is not possible, the wager will be refunded to the member's account
• Minimum and maximum betting limits vary by game type and table. Current limits are displayed within the game interface

For Sports Betting and match odds, the odds displayed at the time the bet is confirmed are the odds that apply. Free poker is not responsible for odds changes that occur after a bet has been confirmed. In the event of a match cancellation or void result, bets will be refunded in accordance with the applicable refund policy.

Bonuses, Promotions & Rewards Programme

From time to time, free poker offers a variety of promotions, welcome bonuses, deposit bonuses, cashback deals, and loyalty rewards to members. All offers are subject to the specific terms and conditions stated in each promotion.

General terms applicable to all bonuses and promotions free poker:

• Each promotion may only be claimed once per individual, IP address, device, phone number, or bank account
• The welcome bonus is available to new members registering for the first time only
• All bonuses are subject to the stated wagering requirements (e.g., a 10x wagering requirement means you must wager the bonus amount 10 times before a withdrawal is permitted)
• Unused bonuses will expire automatically once the validity period has passed
• Free poker reserves the right to modify, suspend, or terminate any promotion at any time without prior notice
• Promotion abuse – including placing bets on all possible outcomes to meet wagering requirements without genuine risk – is strictly prohibited and may result in bonus cancellation along with any associated winnings

Data Privacy & Account Security

Protecting your personal data is our top priority free poker. We operate in compliance with Malaysia's Personal Data Protection Act 2010 (PDPA) and apply 256-bit SSL encryption to all communications and transactions on our platform.

Your responsibilities as a member regarding account security:

• Keep your account password confidential. Do not share it with anyone, including staff free poker – we will never ask for your password
• Ensure the email address registered to your account is active and accessible, as it is used for verification and important notifications
• Notify us immediately if you suspect your account has been accessed without your authorisation
• Avoid using unsecured public Wi-Fi networks to access your account free poker
• Enable two-factor authentication (2FA), available in your account settings, for added security

Free poker will not be held liable for losses arising from unauthorised access caused by a member's own negligence in maintaining their account security. For more information on how we handle your data, please refer to our Privacy Policy page.

Prohibited Activities & Member Responsibilities

To safeguard the integrity of the platform and protect all members free poker, the following activities are strictly prohibited and may result in account suspension or closure, as well as legal action:

• Money laundering: Using the platform to invest, conceal, or convert funds obtained through illegal means
• Payment fraud: Using a credit card, bank account, or payment method that does not belong to you or was obtained unlawfully
• Use of bots and automation: Using automated software, bots, scripts, or other tools to play or interact with the platform automatically
• Game manipulation: Any attempt to exploit software bugs, system errors, or technical vulnerabilities for unauthorised gain
• Multiple accounts: Registering more than one account to exploit promotions or circumvent imposed limits
• Unauthorised collusion in poker: Colluding with other players to manipulate outcomes at the poker table
• Abuse of customer support: Filing false complaints or claims with the support team free poker

Free poker uses an advanced monitoring system to detect suspicious activity. Any findings involving the activities listed above will be investigated and appropriate action will be taken. Our decision in such cases is final.

Responsible Gaming & Member Protection

Free poker is committed to responsible gaming. We believe entertainment should be safe, controlled, and free from harm. We provide a range of tools and resources to help members maintain control over their gaming habits.

Self-control tools available on the platform free poker:

• Daily/weekly/monthly deposit limits: Set a maximum deposit limit to keep your spending in check
• Betting limits: Cap the maximum bet amount per session or within a specified time period
• Loss limits: Set a maximum loss limit to prevent excessive losses
• Play time limit: Set a daily play time limit to avoid excessively long sessions
• Temporary Account Pause (Cool-off): Suspend your account for 24 hours to 6 weeks if you need a break
• Self-exclusion: Permanently close your account if you feel that gambling has become a problem

If you or someone you know is experiencing gambling-related issues, please contact our support team free poker via live chat or email at support@freepoker.best. We have trained staff who can offer guidance and connect you with the appropriate support resources in Malaysia.

Liability Limits & Disclaimers

Free poker provides its platform and services on an "as is" and "as available" basis. While we make every effort to ensure the platform runs smoothly and securely at all times, we cannot guarantee completely uninterrupted or error-free availability.

Applicable liability limits:

• Liability free poker to any member shall not exceed the total funds deposited by that member in the 30 days preceding the claim
• Free poker is not liable for any indirect losses, loss of profits, or consequential damages arising from the use of the platform
• We are not liable for service disruptions caused by factors beyond our control, such as internet outages, power failures, natural disasters, or third-party cyberattacks
• Game outcomes determined by a certified RNG system or by the actions of a live dealer are final and not subject to liability review

Account Closure & Termination of Service

You may close your account free poker at any time by contacting our support team. Prior to closure, any remaining real-money balance will be returned via the same payment method used for your last deposit, subject to the required verification process.

Free poker also reserves the right to suspend or close accounts under the following circumstances:

• Violation of any part of these Terms & Conditions
• Proven or suspected fraud or illegal activity
• Failure to comply with KYC requests within the stipulated timeframe
• Account balances inactive for more than 12 months (balances will be held for 3 years and can be reclaimed)
• Instructions from a relevant regulatory body or authority

In the event of account closure due to a breach of terms, free poker reserves the right to forfeit any bonus balances or winnings obtained through activities that breach these terms. Real money balances not linked to any wrongful activity will be returned upon completion of the investigation.

Governing Law & Dispute Resolution

These Terms & Conditions are governed by and construed in accordance with the laws of Malaysia. Any disputes arising in connection with the use of the platform free poker or these Terms shall be resolved under the jurisdiction of Malaysian courts.

Dispute resolution procedure:

• Step 1 – Official Complaint: Contact the support team free poker via live chat or email at support@freepoker.best with full complaint details
• Step 2 – Investigation: We will investigate your complaint within 5 business days and provide a written response
• Step 3 – Escalation: If you are not satisfied with the response, your complaint may be escalated to senior management for further review
• Step 4 – Independent Resolution: If a dispute remains unresolved, both parties may agree to engage an independent mediation service

All members free poker agrees that any legal action against our platform must be filed within one (1) year of the date of the incident giving rise to the claim, or the right to claim will be permanently waived after that period.

Contact Us

If you have any questions, concerns, or complaints regarding these Terms & Conditions or any aspect of the platform free poker, our team is ready to assist you.

• Email: support@freepoker.best
• Live Chat: Available 24 hours a day, 7 days a week via the chat icon at the bottom right corner of the platform
• Typical response time: Under 2 minutes via live chat; 24-hour response via email
• Language: Bahasa Melayu and English